Reference

Our Terms and Conditions Explained

Q: Can I delete my account data permanently?

Yes. Email support@over1.best from your registered email with a deletion request. We verify your identity, process the request, and delete personal data outside our seven-year transaction record retention window, where local law permits.

These terms shape how your account works on over 1. When you open an account with us, you agree to how we handle your deposits through DANA, OVO…

Account securityPayment rulesYour rightsData protection

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What These Terms Cover

over 1 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern everything from account creation through your final withdrawal. They outline how deposits and withdrawals work, where local law permits your access, how we handle dormant accounts, and the steps we take when disputes arise. Your account must belong to you alone; you cannot

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share login details or operate multiple accounts. We reserve the right to suspend or close accounts that breach these terms, including use for unlawful purposes or fraud. All transactions through DANA, OVO, GoPay and QRIS follow our payment partner's terms as well. Disputes are resolved through
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our support channels first; if needed, external arbitration depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH TERMS

How to Reach Us About Our Terms

Questions about how these terms affect your account? Our support team is ready to walk you through them.

YOUR ACCOUNT SAFETY

How We Keep Your Account Secure

Your trust is built on how we handle your data and account. We encrypt all login credentials and payment information; your DANA, OVO, GoPay and QRIS details never sit unencrypted on our…

Encryption Standard

All account data and payment details are encrypted end-to-end. Your login, deposit info and withdrawal address are protected by industry-standard SSL protocols.

Data Retention

We keep transaction records for seven years to comply with financial reporting requirements. After that, personal data is deleted unless local law requires longer retention.

Your Data Rights

You can request a copy of all data we hold about you, ask us to correct inaccuracies, or request deletion by contacting [email protected] with your account email.

Third-Party Access

Your data is shared only with payment processors (DANA, OVO, GoPay, QRIS partners) and where local law permits or requires disclosure to financial authorities.

Account Closure

Want to close your account? Contact support and we will verify your identity, settle any pending balance, and deactivate your login. Deletion of historical data follows our retention schedule.

Dispute Resolution

If you believe a charge is unauthorised or a withdrawal didn't arrive, open a support ticket within 30 days with details and screenshots. We investigate and respond within seven business days.

Frequently Asked About These Terms

No. Each account must be registered to and used by only one person. Sharing login details violates our terms and can result in account suspension. If we detect simultaneous logins from different locations, we may freeze the account pending verification.

Dormant accounts remain active. However, after 12 months of no deposits or logins, we may place a hold on withdrawals until you contact support to verify your identity. This protects against unauthorised access.

If a deposit via DANA, OVO, GoPay or QRIS doesn't arrive, contact support within 24 hours. We investigate with the payment provider within 48 hours and typically resolve it in 3–5 business days. Bank transfers may take longer depending on your bank.

Yes. Email [email protected] from your registered email with a deletion request. We verify your identity, process the request, and delete personal data outside our seven-year transaction record retention window, where local law permits.

Access depends on local law. If you use a VPN to access from a region where local law prohibits play, we may suspend your account. Check your local regulations first. Our terms do not cover losses from unauthorised regional access.

Withdrawal limits depend on your account level and vary by payment method. Standard accounts can withdraw up to your balance per transaction through DANA, OVO, GoPay and QRIS. Contact support for your specific limit or to request a temporary increase.

Creating multiple accounts breaches our terms. We detect duplicate registrations through email, phone or payment method matching. Violating this rule results in immediate suspension of all linked accounts and potential forfeiture of funds.

Our Terms and Conditions Explained

How to Reach Us About Our Terms

How We Keep Your Account Secure

Encryption Standard

Data Retention

Your Data Rights

Third-Party Access

Account Closure

Dispute Resolution

Frequently Asked About These Terms

01 Can I share my account with family members or a friend?

02 What happens if I don't use my account for several months?

03 How long do refunds take if I dispute a deposit charge?

04 Can I delete my account data permanently?

05 What rules apply if I use a VPN or access from a restricted location?

06 Are there limits on how much I can withdraw per day?

07 What happens if I try to open a second account?

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